Terms for using Relay

1.The Service

Relay is a conversation-centered client operating system for real-estate teams: a shared inbox for Facebook Messenger, Instagram and WhatsApp business messaging; contact and activity records; team assignment; tasks and site viewings; qualification and readiness signals; document checklists and processing; financing referral tracking; and AI assistance as described in the product and in the Privacy notice.

We may add, change or retire features. We will give reasonable notice of changes that materially reduce the Service’s core functionality during a paid term. Features labelled beta, preview or pilot are provided as-is and may change or end at any time.

2.Accounts and workspaces

• You must be at least eighteen (18) and use the Service for business purposes only.
• Keep your credentials confidential and tell us promptly at info@creatatech.io about any unauthorised use. You are responsible for activity under your account.
• The person who creates a workspace is its owner. Owners and admins control who joins, their roles, which channels are connected and what data is exported or deleted; the Customer is responsible for those choices.
• Provide accurate registration and professional details. Where a brokerage records practitioner licences, the Customer is responsible for their accuracy; Relay records them and does not certify anyone’s qualification to practise under the Real Estate Service Act (RA 9646).

3.Connected platforms

The Service connects to Facebook Pages, Instagram professional accounts and WhatsApp Business numbers through Meta’s official APIs, and may connect to email, calendar and other third-party services you authorise. You must:

• only connect business assets you own or are authorised to administer;
• comply with the Meta Platform Terms, the Messenger Platform policies, the WhatsApp Business Messaging and Commerce policies, and the terms of any other connected service — including opt-in requirements, the 24-hour customer-service window and template rules;
• not use the Service to read personal inboxes, scrape profiles, groups or friend lists, or collect data a platform has not sent to your connected business asset.

Third-party platforms are outside our control. Their availability, rate limits, policy changes, app-review decisions and pricing (for example WhatsApp conversation charges) may affect the Service, and platform fees are yours unless an order form says otherwise.

4.Acceptable use

You agree not to, and not to allow anyone using your workspace to:

• send unsolicited or misleading messages, or message people who have withdrawn consent where consent is required;
• process personal data without a lawful basis, or upload data you have no right to process;
• make inferences about people from religion, ethnicity, health, family status, appearance, social connections or neighbourhood, or use the Service to discriminate unlawfully;
• upload malware, attempt to access another customer’s data, probe or overload the Service, or bypass security or usage limits;
• misrepresent prices, availability, financing approval or legal status to buyers, whether in your own messages or by enabling assistant messages you have not reviewed responsibly;
• resell the Service or use it to build a competing product.

We may suspend access that we reasonably believe breaches this section, after notice where practical.

5.Customer data and privacy

You own your data. Contacts, conversations, documents, notes and everything else you or your buyers put into the Service (“Customer Data”) stay yours. You grant us only the rights needed to host, process, back up, secure, display and deliver it as part of the Service and as you instruct.

Roles. For buyer data you are the personal information controller and we are your personal information processor under the Data Privacy Act of 2012. We process Customer Data only on your documented instructions (the product’s features are those instructions), keep it confidential, apply the safeguards described in the Privacy notice, use subprocessors only as listed there, help you respond to data-subject requests, notify you of a personal-data breach without undue delay, and delete or return Customer Data at the end of the agreement.

Your obligations. You are responsible for having a lawful basis for every purpose you process data for, for publishing your own privacy notice to buyers, for collecting and recording consent where required (the Service gives you the tools), for honouring objections and withdrawals, and for registering with the National Privacy Commission where that applies to you.

Service data. We may use aggregated, de-identified usage data (for example counts of messages per channel) to operate and improve the Service. It never identifies you or a buyer.

6.AI features

The Service can draft replies, summarise threads and suggest next actions. AI output may be inaccurate or incomplete. Drafts are suggestions: a team member is responsible for what is sent, and for configuring auto-send, where available, responsibly and with the assistant identified as automated. You must not rely on AI output for prices, availability, legal representations, financing eligibility or anything a buyer could act on without a human checking the source.

We do not use Customer Data to train models, and we do not permit our model providers to do so.

7.Financing and document features

• Relay tracks a buyer’s bank preference, consent, checklist and referral status. It does not make lending decisions, compute credit scores, or represent that any bank has approved or will approve a loan. Bank requirements are configurable checklists, not promises.
• Document classification and text extraction are automated aids. They can misclassify; the Customer remains responsible for verifying documents and for any decision based on them.
• You must hold the buyer’s consent before uploading their documents or starting a referral, and must collect only documents the transaction needs.

8.Fees

Fees, plan limits, billing periods and pilot terms are set out in the order form or plan you accept. Unless it says otherwise, fees are in Philippine pesos, exclusive of VAT and other taxes, payable in advance, and non-refundable except as required by law. Pass-through platform charges (for example WhatsApp conversation pricing) are billed as incurred. We may change prices with at least thirty (30) days’ notice before your next billing period. Workspaces on a free or pilot plan may be limited, changed or ended with reasonable notice.

9.Intellectual property

The Service, its software, design, documentation and trademarks belong to Crestatech and its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service during the agreement. You may not copy, modify, reverse-engineer or create derivative works of the Service except as the law allows. If you send us feedback we may use it without obligation.

10.Confidentiality

Each party keeps the other’s non-public information confidential and uses it only for this agreement, for as long as the information remains confidential, except where disclosure is required by law (with notice where permitted). Customer Data is your confidential information.

11.Availability, support and changes

We aim to keep the Service available around the clock but do not guarantee uninterrupted operation. Planned maintenance is announced where practical. Support is by email at info@creatatech.io during Philippine business hours unless an order form provides otherwise. We may update these terms; material changes are announced in the product or by email at least fifteen (15) days before they take effect, and continued use after that date is acceptance.

12.Suspension, termination and what happens to your data

• You may close your workspace at any time from the product or by writing to info@creatatech.io.
• We may suspend or terminate for material breach that is not cured within fifteen (15) days of notice, for non-payment, for a platform or legal requirement, or immediately where continued use would create a security or legal risk.
• For thirty (30) days after termination you can export your Customer Data in a standard format. After that we delete it, except for backups that expire on their own schedule and minimal records we must keep by law.
• Disconnecting a channel stops new data from flowing; it does not delete existing data — ask for that explicitly or close the workspace.

13.Warranties and disclaimers

We warrant that the Service will perform materially as described. Otherwise, to the extent the law allows, the Service is provided “as is” without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or secure, that AI output will be accurate, that any platform will remain available, or that using the Service will achieve any sales outcome or regulatory compliance on its own.

14.Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused. Each party’s total liability under this agreement is limited to the fees the Customer paid for the Service in the twelve (12) months before the event giving rise to the claim (or, for a free or pilot plan, PHP 50,000).

These limits do not apply to a party’s breach of confidentiality, misuse of the other party’s intellectual property, indemnity obligations, fraud, gross negligence or wilful misconduct, or any liability that cannot be limited by law.

15.Indemnity

You will defend and indemnify Crestatech against third-party claims arising from Customer Data, your use of the Service in breach of these terms or of platform policies, or your violation of law (including data-protection and real-estate regulation). We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes their intellectual property. The indemnified party must give prompt notice and reasonable cooperation and must not settle without consent.

16.Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines. The parties will first try in good faith to resolve any dispute through discussion between their representatives for thirty (30) days. Failing that, disputes are subject to the exclusive jurisdiction of the proper courts of the Philippines, without prejudice to either party seeking urgent injunctive relief anywhere, and to a data subject’s right to complain to the National Privacy Commission.

17.General

• This agreement (with any order form and the Privacy notice) is the entire agreement about the Service and replaces earlier discussions. An order form prevails over these terms where they conflict.
• Neither party may assign the agreement without consent, except to a successor in a merger or sale of substantially all assets, with notice.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• If a provision is unenforceable the rest remains in force. A waiver must be in writing. Notices to us go to info@creatatech.io; notices to you go to the workspace owner’s email.
• Sections on customer data, confidentiality, fees owed, disclaimers, liability, indemnity, governing law and general terms survive termination.

18.Contact

Crestatech Solutions · info@creatatech.io